Longines Customer Service Specialist

Eindhoven • Netherlands

Friday, February 28, 2025

Longines, a distinguished brand under the Swatch Group umbrella, is renowned for its precision and elegance in the luxury watch sector. The Swatch Group Netherlands, headquartered in Eindhoven, serves as the sales organization for prestigious Swiss watch brands including Swatch, Omega, Longines, Rado, Tissot, Hamilton, Certina, Mido, and Balmain. The company supplies independent jewelers and large retail chains, while also operating its own retail outlets such as Swatch Stores, the Tissot Boutique in Amsterdam, and Hour Passion in Roermond's Designer Outlet.

1. Deliver exceptional remote customer experiences for both B2B and B2C clients.
2. Address inquiries and resolve cases via email and telephone.
3. Coordinate and verify online orders, including invoicing.
4. Manage returns and process refunds.
5. Process incoming orders using SAP.
6. Perform marketing administrative tasks, including budget and campaign follow-up, and trade marketing activities for Balmain retailers.
7. Provide sales support, such as maintaining collection and backorder lists.

1. Experience in customer service is advantageous but not mandatory.
2. Proficiency in Dutch and English is essential.
3. Familiarity with SAP or similar ERP systems, Salesforce, and Microsoft Office.

1. Strong customer interaction skills and ability to maintain oversight.
2. Ability to communicate the benefits and importance of maintaining high-end watches to clients.

Previous customer service experience is beneficial but not required.

Competitive salary commensurate with the role.

Benefits include a luxury watch of choice, health insurance discounts, a robust pension plan, participation in Longines and Balmain events, and 26 vacation days on a full-time basis. The position starts with a 12-month contract, with the aim of transitioning to a permanent agreement.

The Swatch Group Netherlands fosters a dynamic and challenging work environment, offering opportunities for professional growth within an international luxury brand context. The company values diversity in roles and encourages development in a supportive and innovative atmosphere.