Longines Customer Care Advisor

Saint-Imier • Switzerland

Tuesday, August 5, 2025

Longines, a distinguished brand within the Swatch Group, is renowned for its timeless elegance and precision in watchmaking. As a part of this esteemed conglomerate, Longines offers a dynamic and innovative work environment where employees are encouraged to excel and contribute to the brand's legacy of excellence.

1. Provide exceptional customer service and support to clients, ensuring a high level of satisfaction.
2. Handle customer inquiries and complaints with professionalism and efficiency.
3. Coordinate with internal departments to resolve customer issues promptly.
4. Maintain accurate records of customer interactions and transactions.
5. Assist in the development and implementation of customer service policies and procedures.

1. Proven experience in customer service or a related field.
2. Strong understanding of luxury brand standards and customer expectations.
3. Ability to handle difficult situations with tact and diplomacy.

1. Excellent communication and interpersonal skills.
2. Strong problem-solving abilities.
3. Proficiency in multiple languages is an advantage.
4. Attention to detail and organizational skills.

Minimum of 2 years of experience in a customer service role, preferably within the luxury sector.

Bachelor's degree in Business Administration, Communication, or a related field is preferred.

Competitive salary package, professional development opportunities, and a supportive work environment.

Longines fosters a culture of innovation and excellence, where employees are valued for their contributions and encouraged to grow professionally. The brand prides itself on its commitment to quality and customer satisfaction, creating a collaborative and respectful workplace.