Longines CRM and Customer Experience Manager

Saint-Imier • Switzerland

Tuesday, June 17, 2025

Longines, a prestigious Swiss watchmaker renowned for its timeless elegance and precision, is part of the Swatch Group, the world's largest watchmaking conglomerate. The brand is celebrated for its commitment to tradition, elegance, and performance, offering a dynamic and innovative work environment for its employees.

1. Develop and implement CRM strategies to enhance customer engagement and loyalty.
2. Analyze customer data to identify trends and insights for improving customer experience.
3. Collaborate with marketing and sales teams to align CRM initiatives with business objectives.
4. Oversee the management of customer feedback and ensure timely resolution of issues.
5. Monitor and report on CRM performance metrics and customer satisfaction levels.

1. Bachelor's degree in Business Administration, Marketing, or a related field.
2. Proven experience in CRM management or customer experience roles.
3. Strong analytical skills and proficiency in CRM software.
4. Excellent communication and interpersonal skills.

1. CRM strategy development
2. Data analysis
3. Cross-functional collaboration
4. Customer feedback management
5. Performance monitoring

A minimum of 3-5 years of experience in CRM management or customer experience roles within the luxury retail or watchmaking industry.

Bachelor's degree in Business Administration, Marketing, or a related field.

Competitive salary package, professional development opportunities, and a collaborative work environment.

Longines fosters a culture of innovation and excellence, where employees are encouraged to contribute to the brand's legacy of elegance and precision. The company values teamwork, creativity, and a commitment to quality, providing a supportive and enriching workplace.