Longines CRM and Customer Experience Manager

Saint-Imier • Switzerland

Wednesday, April 30, 2025

Longines, a distinguished member of the Swatch Group, is renowned for its timeless elegance and precision in watchmaking. As a prestigious brand with a rich heritage, Longines offers a dynamic and innovative work environment where excellence is the standard. The company is committed to fostering talent and providing opportunities for growth within the luxury watch industry.

1. Develop and implement CRM strategies to enhance customer engagement and loyalty.
2. Analyze customer data to identify trends and insights for improving customer experience.
3. Collaborate with marketing and sales teams to align CRM initiatives with business objectives.
4. Oversee the management of customer feedback and resolution of issues to ensure satisfaction.
5. Monitor and report on CRM performance metrics to inform strategic decisions.

1. Bachelor's degree in Business Administration, Marketing, or a related field.
2. Proven experience in CRM management within the luxury sector.
3. Strong analytical skills with the ability to interpret complex data sets.
4. Excellent communication and interpersonal skills.

1. Proficiency in CRM software and tools.
2. Strong project management capabilities.
3. Ability to work collaboratively across departments.
4. Attention to detail and a customer-centric mindset.

A minimum of 5 years of experience in CRM and customer experience management, preferably within the luxury goods industry.

Bachelor's degree in Business Administration, Marketing, or a related field.

Competitive benefits package including health insurance, retirement plans, and employee discounts on luxury products.

Longines prides itself on a culture of precision, innovation, and elegance. Employees are encouraged to uphold the brand's legacy while contributing to its future success. The work environment is collaborative, with a focus on professional development and excellence.