Longines Boutique Manager

Zurich • Switzerland

Friday, February 7, 2025

Longines, renowned for the elegance of its timepieces, is a distinguished member of the Swatch Group Ltd, the preeminent global manufacturer of horological products. Since its inception in 1832 in Saint-Imier, Switzerland, Longines has cultivated an expertise deeply rooted in tradition, elegance, and performance. With a storied legacy as the Official Timekeeper of World Championships and a partner to international sports federations, Longines has forged enduring connections with the world of sport.

1. Lead and manage the sales team to ensure optimal boutique operations.
2. Monitor and drive the achievement of sales targets and operational goals.
3. Develop, define, and communicate team objectives, integrating them into individual development plans.
4. Supervise commercial activities to grow the local customer base.
5. Ensure the boutique delivers an outstanding and consistent customer experience.
6. Organize team briefings regularly to align objectives, strategies, plans, and events with business opportunities.
7. Analyze performance metrics and prepare periodic commercial and marketing reports.
8. Track budgets and operational performance, ensuring regular reporting to the Brand Manager.
9. Coordinate and oversee marketing and communication actions, including boutique events.
10. Ensure product displays and visual merchandising comply with brand guidelines.
11. Manage stock replenishment to ensure it is conducted correctly and regularly.
12. Oversee the recruitment, onboarding, and training of team members.
13. Provide coaching and development opportunities to empower team members.
14. Handle performance reviews and evaluations while addressing disciplinary issues.
15. Foster a positive and motivating work environment, encouraging collaboration and enthusiasm within the team.
16. Ensure team members are well-trained on all operational tools.
17. Support the team in delivering exceptional customer service and continuously set the standard for boutique excellence.

1. Solid experience in managing luxury boutiques, ideally in watchmaking, jewelry, or accessories.
2. Proven ability to meet the expectations of a demanding clientele.
3. Familiarity with the Swiss market, particularly the Zürich area.
4. Established network of clients or partners is a plus.

1. Excellent sales and negotiation skills.
2. Strong business sense and customer focus.
3. Ability to work autonomously as well as within a team.
4. Strong coaching, motivational, and leadership capabilities.
5. Exceptional planning, organizational, and communication skills.
6. Proactive approach with a sense of ownership, urgency, and accountability for results.
7. Creativity and a problem-solving mindset.

Extensive experience in managing luxury boutiques with a focus on watchmaking, jewelry, or accessories.

The position offers a dynamic work environment within a prestigious brand, opportunities for professional growth, and the chance to work in the heart of Zürich's luxury district.

Longines fosters a culture of elegance and precision, where tradition meets innovation. The brand values dedication, excellence, and a passion for horology, creating an inspiring environment for its team members. The workplace is characterized by a collaborative spirit and a commitment to delivering unparalleled customer experiences.