Loewe Team Leader

LOEWE is a Spanish luxury house renowned for its mastery of leather goods and artisanal craft, operating within a culture that blends heritage craftsmanship with contemporary art and design. As part of a leading luxury group, the brand foregrounds creativity, craftsmanship and cultural engagement across its global retail network.

1. Support Store Management with daily coordination, acting as Manager on Duty in their absence.
2. Open and close the store in the absence of Management and ensure operational readiness.
3. Lead, coach and deliver training to the sales team to achieve individual and store sales targets.
4. Deliver exceptional client service: welcome, advise, upsell and develop long-term relationships.
5. Develop and maintain a personal client book and ensure accurate client data entry in company systems.
6. Drive product knowledge across categories to promote cross-selling and increase average transaction value.
7. Participate in visual merchandising and maintain presentation standards according to LOEWE guidelines.
8. Support inventory control and perform ad hoc back-of-house tasks to maintain stock accuracy and organisation.
9. Model company standards in grooming, conduct and brand storytelling to both team and clients.

1. Minimum three years' experience in luxury or premium retail with supervisory responsibilities.
2. Proven ability to lead, motivate and develop a diverse sales team in a fast-paced environment.
3. Strong commercial orientation with a track record of meeting or exceeding sales targets.
4. Excellent organisational skills with the ability to prioritise, multitask and manage store routines.
5. Fluency in Chinese, English and Italian to service an international client base.

1. Client relationship management
2. Visual merchandising
3. Inventory management
4. Sales, cross-selling and upselling techniques
5. Team coaching and retail training
6. Store opening and closing procedures
7. Exceptional interpersonal and communication skills

Minimum 3 years of experience in luxury or premium retail, including demonstrated supervisory or team-leading experience; previous involvement in store openings and clienteling preferred.

LOEWE cultivates a collaborative environment where craft, creativity and cultural engagement are central. The workplace emphasises inclusivity and diversity, encouraging employees to bring varied perspectives while upholding the brand’s exacting standards of service and presentation.