Loewe

Senior Client Advisor

LOEWE is one of the world’s major luxury houses, founded in 1846 in Spain. Under the creative direction of Jonathan Anderson, LOEWE has crafted a bold new chapter, translating a prismatic and eclectic range of art influences into the medium of fashion. The brand's legacy of craftsmanship remains the living soul of the house, reflected in its ongoing commitment to supporting contemporary art, craft, and design worldwide.

1. Meet or surpass monthly and yearly sales objectives, contributing to business growth.
2. Provide outstanding, personalized customer service, building enduring relationships.
3. Exceed individual Key Performance Indicator (KPI) targets.
4. Utilize CRM tools to gather valuable customer data for personalized engagement.
5. Foster a culture of collaboration and open communication with colleagues.
6. Ensure the sales floor and stockroom are well-organized per company policy.
7. Contribute to the visual presentation of products, adhering to LOEWE’s standards.
8. Uphold LOEWE’s image standards and guidelines.
9. Adhere to all company policies and procedures.
10. Record all pertinent customer information accurately in the database.
11. Promote store events via email, phone, and personalized notes.
12. Maintain an accurate and organized client book, initiating regular client contact.
13. Address client-related issues, including shipping and alterations.
14. Support shipping, receiving, and inventory control as requested.

1. Over three years of luxury fashion sales experience within a retail environment.
2. Proven history of exceeding individual and store targets.
3. Exceptional communication skills, both verbally and in writing.
4. Strong organizational skills and follow-through.
5. Team-oriented mindset with a strong desire to collaborate.
6. Ability to thrive in a dynamic and fast-paced work environment.
7. High adaptability to different customer needs.
8. Flexible schedule availability, including evenings, weekends, and holidays.

1. Communication
2. Customer service
3. Organizational
4. CRM proficiency
5. Team collaboration
6. Adaptability

Minimum 3 years of luxury fashion sales experience in a retail environment.

The compensation for this position ranges from $26-$30 hourly, dependent upon relevant skills and experience.

A comprehensive benefits package including medical, dental, vision, short and long-term disability, various paid time off programs, employee discount/perks, and a retirement plan with employer contribution.

The position is located at the Rodeo Drive location in Beverly Hills, CA. LOEWE values diversity and is an equal opportunity employer, ensuring reasonable accommodation for individuals with disabilities.