Loewe Head of Client Experience

LOEWE, a prestigious luxury fashion house originating from Spain in 1846, is renowned for its dedication to craft and culture. As part of the LVMH conglomerate, LOEWE is celebrated for its innovative approach to fashion under the creative direction of Jack McCollough and Lazaro Hernandez. The brand is distinguished by its vibrant Spanish lifestyle and unparalleled expertise in leather craftsmanship. LOEWE is committed to fostering an inclusive environment that values diversity and empowers individuals to contribute their best.

1. Lead the execution of global luxury events such as Show Experiences, VIC Days, and the Craft Prize with precision and measurable outcomes.
2. Collaborate with Marketing, Merchandising, Communications, and Retail teams to ensure strategic alignment and execution excellence.
3. Support regional initiatives including collection launches, store openings, and key brand moments.
4. Define the global store animation strategy to maintain consistency and local relevance during peak periods and key calendar events.
5. Drive the recruitment, upgrade, and retention of (V)VIC clients through curated experiences and exclusive services.
6. Oversee global gifting programs, ensuring alignment with LOEWE's brand codes and creating memorable experiences.
7. Streamline processes and continually enhance experiential operations to improve quality and efficiency.
8. Lead, coach, and develop the Global Client Experience team.

1. Proven experience of 10–15 years in luxury retail, hospitality, or client experience leadership.
2. Successful track record in delivering high-end global events and experiential programs.
3. Deep understanding of (V)VIC expectations and luxury emotional codes.
4. Strong cross-functional leadership and experience managing senior stakeholders.

1. Ability to manage multiple projects and priorities in a fast-paced environment.
2. Exceptional communication skills for aligning global and regional teams.
3. High emotional intelligence, operational rigor, and strategic agility.
4. Fluency in English.

Minimum 10 years of experience in luxury retail, hospitality, or client experience leadership.

LOEWE offers a dynamic work environment with opportunities to learn and grow within a leading luxury fashion house.

LOEWE fosters a culture that embraces diversity and inclusion, welcoming individuals of all genders, ethnicities, socioeconomic backgrounds, and abilities. The company values the uniqueness of its clients and teams, aiming to create an environment where everyone feels valued and empowered.