Loewe Client Advisor, Visual Expert

Chicago • USA

Wednesday, April 23, 2025

Loewe, a distinguished name in the luxury fashion sector, is renowned for its commitment to craftsmanship and innovation. As part of the esteemed LVMH conglomerate, Loewe offers a dynamic environment that fosters creativity and excellence, providing employees with unparalleled opportunities for growth and development within the luxury industry.

1. Meet or exceed monthly and yearly sales objectives, contributing to business growth.
2. Provide outstanding, personalized customer service, showcasing deep knowledge of Loewe’s products and brand heritage.
3. Exceed individual Key Performance Indicator (KPI) targets through top-tier customer service.
4. Utilize CRM tools effectively to gather valuable customer data for personalized engagement.
5. Foster collaboration and open communication with colleagues to maintain a positive workplace environment.
6. Ensure the sales floor and stockroom are organized per company policy.
7. Contribute to the visual presentation of products, adhering to Loewe’s standards.
8. Uphold Loewe’s image standards and guidelines.
9. Adhere to all company policies and procedures.
10. Record all pertinent customer information accurately in the database.
11. Promote store events via email, phone, and personalized notes.
12. Maintain an organized client book, initiating regular client contact and follow-up.
13. Address client-related issues, including shipping and alterations.
14. Support shipping, receiving, and inventory control as requested.
15. Liaise with the Visual Merchandising team to ensure accurate representation in the store.
16. Support North America structure by providing coaching, training, and feedback.
17. Adapt visual merchandising based on store requirements and market trends.
18. Provide VM support for in-store events, windows, special projects, and installations.
19. Biweekly reporting to the line manager and VM team.

1. Over three years of luxury fashion sales experience within a retail environment.
2. Significant experience in crafting windows, interior displays, and space utilization.
3. Proven history of exceeding individual and store targets while building relationships.
4. Proven work experience as a visual merchandiser.
5. Willingness to work nights and overnights.

1. Exceptional communication skills, both verbal and written.
2. Ability to manage multiple tasks simultaneously.
3. Strong organizational skills and follow-through.
4. Team-oriented mindset with a strong desire to collaborate.
5. Adaptability to different customer needs.
6. Flexibility to work evenings, weekends, and holidays.
7. Foreign language knowledge is a plus.

Minimum of three years in luxury fashion sales within a retail environment.

Loewe offers a comprehensive benefits package, including health and wellness programs, employee discounts, and opportunities for professional development within the LVMH group.

Loewe fosters a culture of creativity, collaboration, and excellence. Employees are encouraged to innovate and contribute to the brand's legacy of craftsmanship and luxury. The workplace environment is dynamic and fast-paced, reflecting the brand's commitment to maintaining its prestigious position in the luxury market.