Loewe Client Advisor

Vienna • Austria

Thursday, February 27, 2025

LOEWE, established in Spain in 1846, stands as a paragon of luxury fashion, renowned for its dedication to craftsmanship and culture. As part of the LVMH conglomerate, LOEWE benefits from a rich legacy and a global presence. Under the creative direction of Jonathan Anderson since 2013, the brand has embraced a new era, focusing on an intellectual yet playful approach to fashion, characterized by vibrant Spanish influences and unparalleled leather expertise.

1. Achieve individual and store objectives.
2. Connect with clients in an engaging emotional way to provide an exceptional and memorable client experience.
3. Engage with all clients and develop long-lasting relationships.
4. Maintain relations with clients through regular communication and connection via email, phone, messages, or personalized notes.
5. Master and transmit the brand's history and heritage.
6. Highlight product categories through product knowledge and storytelling.
7. Develop and grow a client book, updating client information on relevant company tools.
8. Perform as a team player, participating and collaborating in all activities contributing to the overall objectives of the store.
9. Actively participate in visual merchandising in accordance with LOEWE’s visual standards.
10. Maintain products in an efficient, clean, secure, and organized manner; front and back of house.
11. Support with inventory management and ad hoc back of house tasks.
12. Follow the company’s policies and procedures including LOEWE’s standards in terms of grooming and behavior.

1. Proven experience in achieving individual goals and contributing to team results.
2. Experience within a similar customer-centric role.
3. A deep interest in Fashion, Art, and Culture.
4. Naturally inclusive and open-minded.
5. Confident, service-oriented, adaptable, and empathetic in style and approach.
6. Effective communication skills with the sensitivities to build and maintain a client portfolio.
7. Results-driven with a commercial mindset without compromising on the Team Player attitude.
8. Fluent in English and Russian.

1. Customer service excellence
2. Relationship building
3. Product knowledge
4. Visual merchandising
5. Communication skills
6. Team collaboration
7. Organizational skills

Minimum 3 years of experience in a similar customer-centric role.

Opportunities for career growth in a prestigious luxury fashion house.

LOEWE fosters a culture of creativity and innovation, deeply rooted in its Spanish heritage and commitment to craftsmanship. The workplace is dynamic and collaborative, encouraging employees to engage with art, culture, and fashion in a meaningful way.