Loewe Client Advisor

Tokyo • Japan

Friday, April 4, 2025

Loewe, a distinguished name in the luxury fashion industry, is part of the esteemed LVMH Group. Renowned for its commitment to craftsmanship and innovation, Loewe offers an inspiring work environment where creativity and excellence are at the forefront. As an employer, Loewe fosters a culture of inclusivity and professional growth, providing employees with opportunities to excel and contribute to the brand's storied legacy.

1. Respond to client inquiries and requests through phone, email, and chat, addressing product information, pre- and post-purchase questions, inventory checks, repairs, complaints, and store inquiries.
2. Communicate the excellence of Loewe products and facilitate sales.
3. Plan and execute clienteling activities, including outbound calls and emails to clients.
4. Build and maintain trust-based relationships with clients to enhance loyalty.
5. Collaborate seamlessly with internal departments such as Retail Excellence & Operations, Retail, Supply Chain & Transportation, and Logistics to improve service quality.

1. Retail sales experience, preferably in luxury products.
2. Proficiency in verbal and written communication, with the ability to interact smoothly with clients and build relationships.
3. Experience in customer service or client support.
4. Ability to address issues and complaints promptly and effectively.
5. Stress tolerance with the capability to remain calm and make decisions in high-pressure situations.
6. Native-level Japanese and business-level English skills are preferred but not mandatory.
7. Time management skills to effectively handle multiple tasks simultaneously.
8. Flexibility and adaptability to respond to changing business situations and client needs.
9. Teamwork skills to collaborate and work towards common goals.

1. Proficiency in Microsoft Office (Word, Excel, PowerPoint) and experience with CRM systems is advantageous.

A minimum of 3 years of relevant experience is required.

The position offers a shift-based schedule with a standard working time of 7 hours and a 1-hour break.

Loewe promotes a workplace culture that values creativity, collaboration, and excellence. Employees are encouraged to innovate and contribute to the brand's rich heritage, while enjoying a supportive and dynamic environment that nurtures professional growth and development.