Loewe Client Advisor

Palm Beach • USA

Monday, December 16, 2024

LOEWE, a distinguished name in the luxury fashion sector, was established in 1846 in Spain and is currently under the visionary guidance of Jonathan Anderson. As part of the LVMH conglomerate, LOEWE is renowned for its commitment to craftsmanship, art, and design, which are integral to its brand ethos. The Maison continues to innovate while preserving its rich heritage, offering a dynamic environment for those passionate about luxury fashion.

1. Achieve and exceed monthly and annual sales targets, contributing to the brand's growth and success.
2. Deliver exceptional, personalized customer service, building long-lasting client relationships and showcasing in-depth knowledge of LOEWE's products and heritage.
3. Meet individual Key Performance Indicator (KPI) targets through superior customer service.
4. Utilize CRM tools to collect and analyze customer data for personalized engagement and future opportunities.
5. Collaborate with colleagues to foster a positive workplace environment and enhance team performance.
6. Maintain an organized sales floor and stockroom in accordance with company policies.
7. Contribute to the visual merchandising of products, ensuring adherence to LOEWE's standards.
8. Uphold LOEWE's image standards and guidelines consistently.
9. Adhere to all company policies and procedures.
10. Accurately record customer information in the database.
11. Promote store events through various communication channels.
12. Maintain an organized client book, ensuring regular client contact and prompt follow-up on sales and inquiries.
13. Address client-related issues, including shipping and alterations, efficiently.
14. Support shipping, receiving, and inventory control as needed.

1. Over three years of luxury fashion sales experience in a retail environment.
2. Proven track record of exceeding individual and store sales targets.
3. Strong organizational skills and ability to manage multiple tasks.
4. Team-oriented mindset with a collaborative spirit.
5. Adaptability to cater to diverse customer needs.
6. Willingness to work flexible hours, including evenings, weekends, and holidays.

1. Exceptional verbal and written communication skills.
2. Strong organizational and follow-through abilities.
3. Ability to thrive in a dynamic, fast-paced environment.
4. Foreign language skills are advantageous but not required.

Minimum of three years in luxury fashion sales within a retail setting.

The position offers a comprehensive benefits package, including medical insurance, a bonus structure, paid time off, holiday pay, a 401k plan with automatic employee contributions, and more.

LOEWE values diversity and inclusivity, fostering an environment where all employees are respected and empowered. As an equal opportunity employer, LOEWE is committed to providing reasonable accommodations for individuals with disabilities and ensuring a supportive workplace culture that encourages collaboration and innovation.