Loewe Client Advisor, Operations Expert

Loewe, established in Spain in 1846, stands as a prestigious luxury fashion house renowned for its dedication to craftsmanship and culture. As part of the LVMH Group, Loewe benefits from the conglomerate's global reach and resources, while maintaining its unique identity under the creative direction of Jack McCollough and Lazaro Hernandez. The brand is celebrated for its innovative approach to fashion, vibrant Spanish lifestyle influences, and unparalleled expertise in leather goods.

1. Achieve individual sales targets to support Loewe's commercial objectives while maintaining exceptional service standards.
2. Consistently meet sales KPIs through client acquisition and retention, leveraging programs like appointment revenue and V/VIC sales.
3. Collaborate with the Store Director to effectively balance client engagement and operational support.
4. Maintain operational cadence including product receiving, transfers, consolidations, and cycle counts.
5. Manage negative on-hand inventory and loan reconciliations in partnership with the Store Director.
6. Support Client Advisors in processing send sale orders, consignments, and repairs in compliance with Loewe policies.
7. Lead and assist with biannual physical inventory counts, dedicating time to preparation and reconciliation.
8. Adhere to sales and operational policies with a focus on excellence and precision.
9. Accurately process POS transactions, ensuring proper wrapping and client data capture.
10. Protect company assets by following loss prevention policies.
11. Maintain appropriate packaging levels and assist in replenishment orders.

1. Proven experience in achieving individual goals and contributing to team results.
2. Experience in a customer-centric role, preferably in luxury fashion.
3. Organized and detail-oriented with the ability to work in a fast-paced environment.
4. Clear communication skills with the ability to connect and influence.
5. Confidence to work independently and collaboratively.
6. Interest in fashion, art, and culture.
7. Inclusive and open-minded attitude.
8. Service-oriented, adaptable, and empathetic approach.
9. Ability to lift at least 25 lbs and perform physical tasks as needed.
10. Proficiency in Microsoft Office Suite.

1. Sales and client engagement
2. Operational support and inventory management
3. Communication and interpersonal skills
4. Organizational skills
5. Attention to detail
6. Adaptability and empathy
7. Physical stamina for inventory tasks
8. Technical proficiency in Microsoft Office

Minimum of 3 years in a similar customer-centric role, preferably within the luxury fashion industry.

Loewe offers a comprehensive benefits package including medical insurance, bonus structure, paid time off, holiday pay, 401k with automatic employee contribution, and more.

Loewe fosters an inclusive culture that values diversity and encourages contributions from all individuals, regardless of gender, ethnicity, socioeconomic background, or abilities. The brand is committed to providing reasonable accommodations for individuals with disabilities and ensures a supportive environment where everyone feels valued and empowered.