Loewe Client Advisor, Operations Expert

Loewe, a distinguished name in the luxury fashion industry, was established in Spain in 1846 and has since evolved into a global leader under the creative guidance of Jack McCollough and Lazaro Hernandez. As part of the Fashion & Leather Goods division, Loewe is renowned for its dedication to craftsmanship, culture, and innovation. The brand is committed to fostering an inclusive workplace that celebrates diversity and empowers individuals from all backgrounds to contribute their best.

1. Achieve individual sales targets to support Loewe's commercial objectives while maintaining exceptional service standards.
2. Meet sales KPIs through client acquisition and retention, focusing on appointment revenue, client segmentation, and V/VIC sales.
3. Collaborate with the Store Director to effectively balance client engagement and operational support.
4. Maintain a consistent operational cadence, including product receiving, transfers, consolidations, and cycle counts.
5. Manage negative on-hand inventory and loan reconciliations in partnership with the Store Director.
6. Support Client Advisors in processing send sale orders, consignments, and repairs in compliance with Loewe policies.
7. Lead and assist with biannual physical inventory counts, dedicating time to preparation and reconciliation.
8. Adhere to all sales and operational policies with a focus on excellence and precision.
9. Process all POS transactions accurately, ensuring proper wrapping, client data capture, and processing.
10. Protect company assets by following loss prevention policies and procedures.
11. Maintain appropriate packaging levels and assist in replenishment orders.

1. Proven experience in achieving individual goals and contributing to team results.
2. Experience in a customer-centric role within the luxury fashion industry.
3. Organized and detail-oriented with the ability to work in a fast-paced environment.
4. Clear communication skills with the ability to connect and influence.
5. Confidence to work independently and as part of a team.
6. Deep interest in fashion, art, and culture.
7. Inclusive and open-minded approach.
8. Service-oriented, adaptable, and empathetic style.
9. Effective communication skills to build and maintain a client portfolio.
10. Results-driven with a commercial mindset and a team player attitude.
11. Physical ability to lift at least 25 lbs, carry, push/pull, kneel, climb, reach, and bend.
12. Proficiency in Microsoft Office Suite (Word and Excel).

1. Sales and client relationship management
2. Operational excellence
3. Inventory management
4. Effective communication
5. Team collaboration
6. Problem-solving
7. Attention to detail
8. Adaptability
9. Cultural awareness

Minimum of 3 years in a similar role within the luxury fashion industry.

Loewe offers a comprehensive benefits package, including medical insurance, bonus structure, paid time off, holiday pay, 401k, and automatic employee contributions. The company is an equal opportunity employer, committed to diversity and providing reasonable accommodations for individuals with disabilities.

Loewe fosters a culture of inclusivity and empowerment, valuing the uniqueness of its clients and teams. The brand is dedicated to creating an environment where all individuals feel valued and included, regardless of gender, ethnicity, socioeconomic background, or ability.