Loewe Client Advisor

New York • USA

Thursday, April 24, 2025

Loewe, a distinguished name in the luxury fashion industry, was established in 1846 in Spain. As part of the LVMH Group, Loewe is renowned for its exceptional craftsmanship and innovative design. Under the creative direction of Jonathan Anderson, the brand continues to evolve, blending artistic influences with fashion to create unique and timeless pieces. Loewe is committed to fostering a culture that supports contemporary art, craft, and design globally.

1. Consistently achieve or exceed monthly and annual sales targets, contributing to the growth and development of the business.
2. Deliver exceptional, personalized customer service, building enduring and meaningful relationships with clients.
3. Surpass individual Key Performance Indicator (KPI) targets by providing top-tier customer service.
4. Effectively utilize CRM tools to gather valuable customer data for personalized engagement and future opportunities.
5. Foster a collaborative and communicative culture with colleagues to enhance the workplace environment.
6. Ensure the sales floor and stockroom are organized according to company policy.
7. Contribute to the visual presentation of products, adhering to Loewe's standards.
8. Uphold Loewe's image standards and guidelines.
9. Adhere to all company policies and procedures.
10. Accurately record all pertinent customer information in the database.
11. Actively promote store events through email, phone, and personalized notes.
12. Maintain an accurate and organized client book, initiating regular client contact and providing prompt follow-up on all sales, events, or client inquiries.
13. Address client-related issues, including shipping and alterations.
14. Participate in general housekeeping and store image upkeep.
15. Support shipping, receiving, and inventory control as requested.

1. Minimum of three years of luxury fashion sales experience within a retail environment.
2. Proven history of exceeding individual and store targets while building enduring relationships with customers and colleagues.

1. Exceptional verbal and written communication skills.
2. Ability to manage multiple tasks simultaneously.
3. Strong organizational skills and follow-through.
4. Team-oriented mindset with a strong desire to collaborate effectively.
5. Adaptability to cater to different customer needs.
6. Flexibility to work evenings, weekends, and holidays as required by business demands.
7. Foreign language knowledge is advantageous but not required.

Minimum of 3 years in luxury fashion sales within a retail environment.

$23 - $26.50 hourly, dependent on skills and experience.

Comprehensive benefits package including medical, dental, vision, short and long-term disability, various paid time off programs, employee discounts, and a retirement plan with employer contribution.

Loewe values diversity and is an equal opportunity employer. The company fosters an inclusive environment where all employees are respected and valued for their unique contributions. The workplace culture is dynamic and fast-paced, encouraging collaboration and continuous learning.