Loewe Client Advisor

LOEWE, a distinguished name in the luxury fashion industry, was established in Spain in 1846 and is renowned for its dedication to craftsmanship and culture. As part of the LVMH group, LOEWE is under the creative direction of Jack McCollough and Lazaro Hernandez, and continues to uphold its legacy through a playful yet intellectual approach to fashion, with a particular emphasis on leather expertise. The brand is committed to fostering an inclusive environment that values diversity and empowers individuals to contribute their best.

1. Achieve individual and store objectives.
2. Provide exceptional and memorable client experiences through engaging interactions.
3. Develop and maintain long-lasting relationships with clients.
4. Communicate regularly with clients via email, phone, messages, or personalized notes.
5. Master and convey the brand's history and heritage.
6. Showcase product categories through knowledge and storytelling.
7. Expand and update the client book using company tools.
8. Collaborate as a team player to achieve store objectives.
9. Participate in visual merchandising according to LOEWE’s standards.
10. Maintain product organization and security both in the front and back of house.
11. Support inventory management and other back of house tasks.
12. Adhere to company policies and grooming standards.

1. Proven experience in achieving individual and team goals.
2. Experience in a customer-centric role.

1. Deep interest in fashion, art, and culture.
2. Inclusivity and open-mindedness.
3. Confidence and adaptability in service orientation.
4. Effective communication skills.
5. Ability to build and maintain a client portfolio.
6. Results-driven with a commercial mindset.
7. Fluency in English and German; additional languages are advantageous.

Experience in a similar customer-centric role is required.

LOEWE offers a dynamic work environment that encourages learning and growth, with opportunities to work alongside passionate individuals in a fast-paced, ambitious company.

LOEWE fosters a culture that values the uniqueness of its clients and teams, promoting inclusivity and empowerment across all genders, ethnicities, and abilities. The brand is committed to creating an environment where everyone feels valued and included.