Loewe Client Advisor

Munich • Germany

Monday, December 9, 2024

Loewe, a distinguished name in the luxury fashion industry, was established in Spain in 1846 and is celebrated for its unparalleled craftsmanship and innovative approach to fashion. As part of the LVMH conglomerate, Loewe has continued to evolve under the creative direction of Jonathan Anderson since 2013, emphasizing a vibrant Spanish lifestyle and a commitment to craft and culture. The brand is renowned for its expertise in leather and its dedication to supporting contemporary art and culture worldwide.

1. Achieve individual and store objectives.
2. Provide an exceptional and memorable client experience through engaging emotional connections.
3. Develop and maintain long-lasting client relationships.
4. Communicate regularly with clients via email, phone, messages, or personalized notes.
5. Master and convey the brand's history and heritage.
6. Highlight product categories through product knowledge and storytelling.
7. Develop and update client information on company tools.
8. Collaborate as a team player to contribute to overall store objectives.
9. Participate in visual merchandising according to Loewe’s standards.
10. Maintain products efficiently, securely, and organized both front and back of house.
11. Support inventory management and ad hoc back of house tasks.
12. Adhere to company policies and grooming standards.

1. Proven experience in achieving individual goals and contributing to team results.
2. Experience in a customer-centric role.
3. Deep interest in fashion, art, and culture.
4. Naturally inclusive and open-minded.
5. Confident, service-oriented, adaptable, and empathetic.
6. Effective communication skills with the ability to build and maintain a client portfolio.
7. Results-driven with a commercial mindset.
8. Fluent in English and German.

1. Client relationship management
2. Product knowledge and storytelling
3. Team collaboration
4. Effective communication
5. Visual merchandising
6. Inventory management

Minimum 3 years of experience in a similar customer-centric role.

Opportunities for career growth within a fast-moving and ambitious company.

Loewe fosters a dynamic and ambitious work environment where learning and passion for fashion, art, and culture are highly valued. The company encourages a playful yet intellectual approach to work, reflecting its commitment to craft and culture.