Loewe Client Advisor

Milan • Italy

Monday, December 16, 2024

LOEWE, a distinguished name in luxury fashion, was established in Spain in 1846 and is celebrated for its unparalleled craftsmanship and innovative design. As part of the LVMH group, LOEWE is renowned for its commitment to artisanal techniques and cultural heritage. Under the creative direction of Jonathan Anderson since 2013, the brand has embraced a new era, focusing on craft, culture, and a vibrant Spanish lifestyle, with a playful yet intellectual approach to fashion.

1. Achieve individual and store sales objectives.
2. Provide an exceptional and memorable client experience through engaging and emotional connections.
3. Develop and maintain long-lasting client relationships through regular communication.
4. Master and convey the brand's history and heritage.
5. Showcase product categories with expert knowledge and storytelling.
6. Expand and manage a client book, updating client information on company tools.
7. Collaborate as a team player in all store activities.
8. Participate in visual merchandising according to LOEWE's standards.
9. Maintain products efficiently and securely, both front and back of house.
10. Support inventory management and perform ad hoc back-of-house tasks.
11. Adhere to company policies, including grooming and behavior standards.

1. Proven experience in achieving individual and team goals.
2. Experience in a customer-centric role.
3. Deep interest in fashion, art, and culture.
4. Inclusive and open-minded nature.
5. Confidence, adaptability, and empathy in service.
6. Effective communication skills for client portfolio management.
7. Results-driven with a commercial mindset and team player attitude.
8. Fluency in English and Chinese; Italian is a plus.

1. Customer service excellence
2. Relationship building
3. Product knowledge and storytelling
4. Team collaboration
5. Visual merchandising
6. Inventory management
7. Communication skills
8. Multilingual proficiency

Experience in a similar customer-centric role is required.

Employees at LOEWE enjoy a dynamic work environment with opportunities for professional growth and development within the luxury fashion industry.

LOEWE fosters a culture of creativity, inclusivity, and innovation, where employees are encouraged to explore their passions within a supportive and ambitious environment. The brand values craftsmanship and cultural heritage, promoting a vibrant and collaborative workplace.