Loewe Client Advisor

Milan Italy

Sunday, December 15, 2024

Created in Spain in 1846, LOEWE is one of the world’s major luxury houses. Under the creative direction of Jonathan Anderson since 2013, the brand focuses on craft and culture, combining an intellectual yet playful approach to fashion with a vibrant Spanish lifestyle and unmatched expertise in leather. LOEWE values artisanal techniques and supports contemporary art, craft, and culture globally.

1. Achieve individual and store objectives.
2. Connect with clients in an engaging emotional way to provide an exceptional and memorable client experience.
3. Engage with all clients and develop long-lasting relationships.
4. Maintain relations with clients through regular communication and connection via email, phone, messages, or personalized notes.
5. Master and transmit the brand history and heritage.
6. Highlight product categories through product knowledge and storytelling.
7. Develop and grow the client book, updating client information on relevant company tools.
8. Perform as a team player, participating and collaborating in all activities contributing to the overall objectives of the store.
9. Actively participate in visual merchandising in accordance with LOEWE’s visual standards.
10. Maintain products in an efficient, clean, secure, and organized manner; front and back of house.
11. Support with inventory management and ad hoc back of house tasks.
12. Follow the company’s policies and procedures including LOEWE’s standards in terms of grooming and behavior.

1. Proven experience in achieving individual goals and contributing to team results.
2. Experience within a similar customer-centric role.
3. A deep interest in Fashion, Art, and Culture.

1. Naturally inclusive and open-minded.
2. Confident, service-oriented, adaptable, and empathetic in style and approach.
3. Effective communication skills with the sensitivity to build and maintain a client portfolio.
4. Results-driven with a commercial mindset without compromising on the Team Player attitude.
5. Fluent in English and Italian.

Beginner

Opportunity to learn new things every day and work with passionate people in a fast-moving and ambitious company.

The role is based in Milan, Italy, within a dynamic and engaging environment that values creativity and collaboration.