Loewe Client Advisor

LOEWE is one of the world's major luxury houses, founded in 1846 in Spain. Under the creative direction of Jonathan Anderson, LOEWE has crafted a bold new chapter, translating a prismatic and eclectic range of art influences into the medium of fashion. The brand's legacy of craftsmanship remains the living soul of the house, reflected in its ongoing commitment to supporting contemporary art, craft, and design globally.

1. Meet or surpass monthly and yearly sales objectives, contributing to business growth.
2. Provide outstanding, personalized customer service and build enduring relationships.
3. Exceed individual Key Performance Indicator (KPI) targets.
4. Utilize CRM tools to gather customer data for personalized engagement.
5. Foster collaboration and open communication with colleagues.
6. Ensure the sales floor and stockroom are well-organized.
7. Contribute to the visual presentation of products according to LOEWE's standards.
8. Uphold LOEWE's image standards and guidelines.
9. Adhere to all company policies and procedures.
10. Record customer information accurately in the database.
11. Promote store events via email, phone, and personalized notes.
12. Maintain an organized client book and initiate regular client contact.
13. Address client-related issues, including shipping and alterations.
14. Participate in general housekeeping and store image upkeep.
15. Support shipping, receiving, and inventory control as requested.

1. Over three years of luxury fashion sales experience within a retail environment.
2. Proven history of exceeding individual and store targets.
3. Exceptional communication skills, both verbally and in writing.
4. Strong organizational skills and follow-through.
5. Team-oriented mindset with a desire to collaborate effectively.
6. Ability to thrive in a dynamic and fast-paced work environment.
7. High adaptability to different customer needs.
8. Open to working a flexible schedule, including evenings, weekends, and holidays.
9. Foreign language knowledge is a plus but not required.

1. Communication
2. Organizational
3. Customer service
4. Collaboration
5. Adaptability
6. CRM proficiency

Minimum 3 years of luxury fashion sales experience within a retail environment.

$18 - $25 hourly, dependent on skills and experience.

Comprehensive benefits package including medical, dental, vision, short and long-term disability, various paid time off programs, employee discount/perks, and a retirement plan with employer contribution.

The company values diversity and is an equal opportunity employer. The workplace fosters a collaborative and inclusive environment, ensuring reasonable accommodations for individuals with disabilities.