Loewe Client Advisor

London • UK

Thursday, March 13, 2025

Loewe, a distinguished name in the luxury fashion industry, was founded in Spain in 1846 and is celebrated for its rich heritage of craftsmanship. As part of the LVMH conglomerate, Loewe has evolved under the creative direction of Jonathan Anderson since 2013, emphasizing an intellectual yet playful approach to fashion. The brand is renowned for its commitment to artisanal techniques, modern interpretations of historical artistry, and support for contemporary art and culture globally.

1. Achieve individual and store objectives.
2. Provide an exceptional and memorable client experience through emotional engagement.
3. Develop and maintain long-lasting client relationships.
4. Communicate regularly with clients via email, phone, messages, or personalized notes.
5. Master and convey the brand's history and heritage.
6. Highlight product categories through knowledge and storytelling.
7. Expand and update the client book using company tools.
8. Collaborate with team members to contribute to store objectives.
9. Participate in visual merchandising according to brand standards.
10. Maintain products efficiently and securely, both front and back of house.
11. Support inventory management and perform ad hoc back of house tasks.
12. Adhere to company policies and grooming standards.
13. Work weekends as required.

1. Proven experience in achieving individual goals and contributing to team results.
2. Experience in a customer-centric role.
3. Deep interest in fashion, art, and culture.
4. Inclusive and open-minded nature.
5. Confident, service-oriented, adaptable, and empathetic approach.
6. Effective communication skills with the ability to build and maintain a client portfolio.
7. Results-driven with a commercial mindset, maintaining a team player attitude.
8. Fluent in English; additional language skills are advantageous.

1. Customer service excellence
2. Emotional intelligence
3. Product knowledge
4. Storytelling
5. Relationship building
6. Communication
7. Team collaboration
8. Visual merchandising

Minimum of 3 years in a similar customer-centric role.

Opportunities for learning and growth in a fast-paced, ambitious environment.

Loewe fosters a culture of passion, creativity, and dedication, where employees are encouraged to learn and grow in a dynamic and ambitious setting. The brand values inclusivity, open-mindedness, and a commitment to excellence in service and craftsmanship.