Loewe

Client Advisor

LOEWE, founded in Spain in 1846, is a major luxury house known for its focus on craft and culture. Under the creative direction of Jonathan Anderson since 2013, the brand emphasizes an intellectual yet playful approach to fashion, vibrant Spanish lifestyle, and expertise in leather craftsmanship. LOEWE values artisanal techniques and supports contemporary art, craft, and culture globally.

1. Achieve individual and store objectives.
2. Connect with clients in an engaging emotional way to provide an exceptional and memorable client experience.
3. Engage with all clients and develop long-lasting relationships.
4. Maintain relations with clients through regular communication and connection via email, phone, messages, or personalized notes.
5. Master and transmit the brand's history and heritage.
6. Highlight product categories through product knowledge and storytelling.
7. Develop and grow the client book, updating client information on relevant company tools.
8. Perform as a team player, participating and collaborating in all activities contributing to the overall objectives of the store.
9. Actively participate in visual merchandising in accordance with LOEWE’s visual standards.
10. Maintain products in an efficient, clean, secure, and organized manner; front and back of house.
11. Support with inventory management and ad hoc back of house tasks.
12. Follow the company’s policies and procedures including LOEWE’s standards in terms of grooming and behavior.

1. Proven experience in achieving individual goals and contributing to team results.
2. Experience within a similar customer-centric role.
3. A deep interest in Fashion, Art, and Culture.
4. Be naturally inclusive and open-minded.

1. Confident, service-oriented, adaptable, and empathetic in style and approach.
2. Effective communication skills with the sensitivities to build and maintain a client portfolio.
3. Results-driven with a commercial mindset without compromising on the Team Player attitude.
4. Fluent in English; an additional language is a bonus.

Minimum 3 years

Opportunity to learn new things every day and work with passionate people in a fast-moving and ambitious company.

The role is based in London, United Kingdom, within a dynamic and ambitious environment that values craft and culture.