Loewe Client Advisor

Honolulu • USA

Tuesday, January 14, 2025

Loewe, a distinguished name in the luxury fashion industry, is part of the esteemed LVMH group. Founded in 1846 in Spain, Loewe has consistently been at the forefront of luxury craftsmanship, merging traditional artistry with contemporary design under the creative direction of Jonathan Anderson. The brand is renowned for its commitment to supporting contemporary art, craft, and design globally, making it a dynamic and innovative employer in the luxury sector.

1. Meet or exceed monthly and yearly sales objectives to drive business growth.
2. Provide exceptional, personalized customer service to surpass client expectations.
3. Achieve individual Key Performance Indicator (KPI) targets through superior customer service.
4. Utilize CRM tools for effective customer data management and personalized engagement.
5. Foster collaboration and open communication with colleagues to enhance workplace environment.
6. Maintain organization of sales floor and stockroom in accordance with company policy.
7. Contribute to visual merchandising, adhering to Loewe's standards.
8. Uphold Loewe's image standards and guidelines.
9. Adhere to all company policies and procedures.
10. Accurately record customer information in the database.
11. Promote store events through various communication channels.
12. Maintain an organized client book, ensuring regular client contact and follow-up.
13. Address client-related issues, including shipping and alterations.
14. Participate in general housekeeping and store image maintenance.
15. Support shipping, receiving, and inventory control as needed.

1. Over three years of luxury fashion sales experience in a retail environment.
2. Proven history of exceeding individual and store targets.
3. Ability to build enduring relationships with customers and colleagues.

1. Exceptional verbal and written communication skills.
2. Strong organizational skills and follow-through.
3. Team-oriented mindset with a collaborative approach.
4. Ability to thrive in a dynamic, fast-paced environment.
5. High adaptability to different customer needs.
6. Flexibility to work evenings, weekends, and holidays.

Minimum of 3 years in luxury fashion sales within a retail setting.

Loewe offers a comprehensive benefits package, including medical insurance, a bonus structure, paid time off, holiday pay, and a 401k plan with automatic employee contributions. The company is committed to diversity and provides reasonable accommodations for individuals with disabilities.

Loewe fosters a culture of creativity, inclusivity, and collaboration. As part of the LVMH group, the brand values diversity and is committed to creating an environment where all employees can thrive. The company supports professional growth and development, encouraging employees to contribute to its legacy of craftsmanship and innovation.