Loewe Client Advisor

LOEWE is one of the world's major luxury houses, founded in 1846 in Spain. Under the creative direction of Jonathan Anderson, LOEWE has crafted a bold new chapter, translating a prismatic and eclectic range of art influences into the medium of fashion. The brand is committed to supporting contemporary art, craft, and design globally.

1. Meet or surpass monthly and yearly sales objectives, contributing to business growth.
2. Provide outstanding, personalized customer service and build enduring relationships.
3. Exceed individual KPI targets by delivering top-tier customer service.
4. Utilize CRM tools effectively for personalized client engagement.
5. Foster a culture of collaboration and open communication with colleagues.
6. Ensure the sales floor and stockroom are well-organized per company policy.
7. Contribute to the visual presentation of products, adhering to LOEWE’s standards.
8. Uphold LOEWE’s image standards and guidelines.
9. Adhere to all company policies and procedures.
10. Record all pertinent customer information accurately in the database.
11. Promote store events via email, phone, and personalized notes.
12. Maintain an accurate and organized client book, initiating regular client contact.
13. Address client-related issues, including shipping and alterations.
14. Participate in general housekeeping and store image upkeep.
15. Support shipping, receiving, and inventory control as requested.

1. Over three years of luxury fashion sales experience within a retail environment.
2. Proven history of exceeding both individual and store targets.
3. Exceptional communication skills, both verbally and in writing.
4. Strong organizational skills and follow-through.
5. Team-oriented mindset with a strong desire to collaborate effectively.
6. Ability to thrive in a dynamic and fast-paced work environment.
7. High adaptability to different customer needs.
8. Flexible schedule availability, including evenings, weekends, and holidays.
9. Foreign language knowledge a plus but not required.

1. Sales and customer service expertise
2. CRM tool proficiency
3. Organizational and multitasking abilities
4. Communication and interpersonal skills
5. Team collaboration

Minimum 3 years of luxury fashion sales experience within a retail environment.

Generous benefits package including medical insurance, bonus structure, paid time off, holiday pay, 401k, automatic employee contribution, and more.

LOEWE values diversity and is an equal opportunity employer. The company fosters a collaborative and inclusive workplace environment, ensuring reasonable accommodations for individuals with disabilities.