Loewe

Client Advisor

LOEWE is one of the world’s major luxury houses, founded in 1846 in Spain. Under the creative direction of Jonathan Anderson, LOEWE has crafted a bold new chapter, translating a prismatic and eclectic range of art influences into the medium of fashion. The brand's legacy of craftsmanship remains the living soul of the house, reflected in its ongoing commitment to supporting contemporary art, craft, and design globally.

1. Meet or surpass monthly and yearly sales objectives.
2. Provide outstanding, personalized customer service.
3. Exceed individual Key Performance Indicator (KPI) targets.
4. Utilize CRM tools for personalized client engagement.
5. Foster a culture of collaboration and open communication.
6. Ensure the sales floor and stockroom are well-organized.
7. Contribute to the visual presentation of products.
8. Uphold LOEWE’s image standards and guidelines.
9. Adhere to all company policies and procedures.
10. Record customer information accurately in the database.
11. Promote store events via email, phone, and personalized notes.
12. Maintain an organized client book and initiate regular client contact.
13. Address client-related issues, including shipping and alterations.
14. Participate in general housekeeping and store image upkeep.
15. Support shipping, receiving, and inventory control as requested.

1. Over three years of luxury fashion sales experience in a retail environment.
2. Proven history of exceeding individual and store targets.
3. Exceptional communication skills, both verbal and written.
4. Strong organizational skills and follow-through.
5. Team-oriented mindset with a desire to collaborate effectively.
6. Adaptability to different customer needs.
7. Open to working a flexible schedule, including evenings, weekends, and holidays.

1. Communication
2. Organization
3. Customer service
4. Collaboration
5. Adaptability
6. CRM proficiency

Minimum 3 years of luxury fashion sales experience within a retail environment.

Generous benefits package including medical insurance, bonus structure, paid time off, holiday pay, 401k, automatic employee contribution, and more.

The company values diversity and is an equal opportunity employer. The workplace is dynamic and fast-paced, located at the Ala Moana Center in Honolulu, HI.