Loewe Client Advisor

Founded in 1846 in Spain, LOEWE stands as a preeminent luxury house with nearly two centuries of heritage. Under the creative leadership of Jack McCollough and Lazaro Hernandez, LOEWE is renowned for its commitment to craftsmanship and cultural engagement, merging intellectual creativity with a vibrant Spanish flair. As part of the LVMH group, LOEWE benefits from the support and prestige of a leading luxury conglomerate, emphasizing artisanal excellence and contemporary artistic endeavors.

1. Achieve and exceed monthly and annual sales targets to drive business growth.
2. Deliver exceptional, personalized customer service to build lasting client relationships.
3. Surpass individual Key Performance Indicator (KPI) targets through superior customer engagement.
4. Utilize CRM tools to collect and analyze customer data for personalized service and future opportunities.
5. Collaborate with colleagues to foster a positive and communicative work environment.
6. Maintain organization of the sales floor and stockroom in accordance with company policies.
7. Contribute to the visual merchandising of products, ensuring alignment with LOEWE’s standards.
8. Uphold LOEWE’s brand image and adhere to company guidelines.
9. Accurately record customer information in the database.
10. Promote store events through various communication channels.
11. Maintain an organized client book and ensure regular client follow-up.
12. Address client-related issues, including shipping and alterations, promptly.
13. Assist with general housekeeping and store maintenance.
14. Support shipping, receiving, and inventory control as needed.

1. Over three years of luxury fashion sales experience in a retail setting.
2. Proven track record of exceeding sales targets and building strong customer relationships.
3. Exceptional verbal and written communication skills.
4. Strong organizational skills with attention to detail.
5. Team-oriented with a collaborative mindset.
6. Ability to thrive in a dynamic, fast-paced environment.
7. Adaptability to meet diverse customer needs.
8. Willingness to work flexible hours, including evenings, weekends, and holidays.

1. Customer relationship management
2. Sales and target achievement
3. Communication and interpersonal skills
4. Organizational and multitasking abilities
5. Team collaboration
6. Adaptability and problem-solving

A minimum of three years of experience in luxury fashion sales within a retail environment is required.

The position offers an hourly wage ranging from $24 to $27, dependent on the candidate's skills and experience.

The role includes a comprehensive benefits package featuring medical, dental, and vision insurance, short and long-term disability coverage, various paid time off programs, employee discounts, and a retirement plan with employer contributions.

LOEWE fosters an inclusive culture that values diversity and individuality, welcoming all genders, ethnicities, and abilities. The brand is committed to creating an empowering environment where all employees feel valued and included, reflecting its dedication to equality and innovation.