Loewe Client Advisor

Chicago • USA

Wednesday, December 11, 2024

Loewe, a distinguished name in the luxury fashion industry, was established in 1846 in Spain and is part of the esteemed LVMH group. Under the creative direction of Jonathan Anderson, Loewe has embarked on a bold new chapter, seamlessly blending art influences with fashion. The brand is renowned for its commitment to craftsmanship, contemporary art, and design, making it a coveted employer for those passionate about luxury and innovation.

1. Meet or exceed monthly and yearly sales objectives to drive business growth.
2. Deliver exceptional, personalized customer service to surpass client expectations and build lasting relationships.
3. Achieve individual Key Performance Indicator (KPI) targets through superior customer service.
4. Utilize CRM tools to gather customer data for personalized engagement and future opportunities.
5. Collaborate with colleagues to enhance the workplace environment and maintain a positive atmosphere.
6. Organize the sales floor and stockroom according to company policy.
7. Contribute to the visual presentation of products in line with Loewe's standards.
8. Uphold Loewe's image standards and guidelines.
9. Adhere to all company policies and procedures.
10. Accurately record customer information in the database.
11. Promote store events through various communication channels.
12. Maintain an organized client book and ensure regular client contact.
13. Address client-related issues such as shipping and alterations.
14. Support shipping, receiving, and inventory control as needed.

1. Over three years of luxury fashion sales experience in a retail environment.
2. Proven history of exceeding individual and store targets while building strong relationships.
3. Exceptional communication skills, both verbal and written.
4. Ability to manage multiple tasks simultaneously.
5. Strong organizational skills and attention to detail.
6. Team-oriented mindset with a desire to collaborate effectively.
7. Adaptability to cater to different customer needs.
8. Willingness to work a flexible schedule, including evenings, weekends, and holidays.

1. Luxury fashion sales expertise
2. Customer relationship management
3. Effective communication
4. Organizational proficiency
5. Team collaboration
6. Adaptability
7. Multitasking ability

Candidates must possess a minimum of three years of experience in luxury fashion sales within a retail environment, demonstrating a proven track record of exceeding sales targets and fostering strong client relationships.

The position offers a comprehensive benefits package, including medical insurance, a bonus structure, paid time off, holiday pay, and a 401k plan with automatic employee contributions.

Loewe prides itself on fostering an inclusive and diverse workplace culture, where creativity and collaboration are highly valued. As an equal opportunity employer, Loewe ensures that all employees are treated with respect and provided with the necessary accommodations to perform their roles effectively.