Loewe Client Advisor

LOEWE is a Spanish luxury house renowned for its artisanal leatherwork and a practice that marries craft with contemporary culture. Part of the LVMH group, the maison emphasizes craftsmanship, creative collaborations and a curated approach to design, offering employees a workplace that values creativity, heritage and high standards of client service.

1. Deliver exceptional, personalised client service to achieve individual and store sales objectives.
2. Build, qualify and nurture long-term client relationships through regular outreach (email, phone, messages, personalised notes).
3. Develop and grow a personal client book; accurately record and maintain client data in company systems.
4. Communicate LOEWE’s brand history, heritage and product narratives; showcase product categories through expert storytelling.
5. Contribute actively to store visual merchandising and maintain shop floor presentation to LOEWE visual standards.
6. Support inventory control and perform ad hoc back-of-house tasks to ensure an organised and secure environment.
7. Collaborate as a team player in daily store operations and participate in activities that contribute to overall store objectives.
8. Adhere to company policies and LOEWE’s standards of grooming, conduct and client confidentiality.

1. Minimum three years of proven performance in client-facing, customer-centric retail roles, preferably within luxury fashion.
2. Demonstrable track record of achieving individual goals while contributing to team targets.
3. Fluent in Spanish and English, with strong interpersonal and communication skills to build a client portfolio.
4. Deep interest in fashion, art and culture and the ability to translate that knowledge into compelling product storytelling.
5. Adaptable, service-oriented and empathetic approach with an inclusive mindset and professional presentation.

1. Clienteling / client book development
2. Product storytelling and brand heritage communication
3. Visual merchandising (store presentation)
4. Inventory management and stock control
5. CRM / client database updating and management

Minimum 3 years of customer-facing experience in luxury retail or a similar client-centric role, with evidence of meeting individual sales targets and contributing to team performance.

High school diploma or equivalent; further education or training in fashion, retail or related disciplines is advantageous.

LOEWE fosters a culture rooted in craftsmanship, creative inquiry and cultural engagement. The environment values artisanal skill, intellectual curiosity and inclusion, encouraging collaboration between sales, creative and artisanal teams while maintaining high standards of client service and professional presentation.