Le Bon Marché Remote Customer Relations Advisor

Le Bon Marché, a distinguished entity within the luxury retail sector, is renowned for its unique blend of art, fashion, design, beauty, and gastronomy. As part of the LVMH Group, it upholds a tradition of innovation and cultural openness. The company is committed to promoting diversity and inclusivity in its workforce, recognizing and valuing all talents.

1. Respond to customer inquiries across all channels, including loyalty programs, e-commerce offerings, store hours, and product availability.
2. Manage remote customer requests and needs, including complaints, compensations, disputes, and ongoing cases via phone, email, social media, and mail for both the store and website.
3. Engage and manage interactions on social media platforms.
4. Promote the services, brands, and benefits of both the physical store and the website to customers.
5. Proactively assist customers to ensure their satisfaction.
6. Conduct outbound call campaigns for event organization.
7. Contribute to activity analysis and service organization.
8. Participate in the integration of new team members.

1. Previous experience in customer service, particularly via telephone.
2. Experience in community management or social media.
3. Proficiency in communication, both verbal and written.
4. Familiarity with CRM tools like Salesforce or Zendesk is ideal.
5. Fluency in English, both written and spoken; additional language skills are appreciated.

1. Excellent communication and interpersonal skills.
2. Customer-oriented with a strong sense of contact.
3. Result-driven and team-oriented.
4. Diplomatic, dynamic, and proactive.
5. Adaptable and rigorous.

Entry-level experience in customer service and community management is required.

The position offers a hybrid working mode with a five-day workweek, including occasional Saturdays. The company fosters a diverse and inclusive work environment.

Le Bon Marché cultivates an exceptional work environment characterized by innovation and a commitment to cultural diversity. The company values creativity and collaboration, encouraging employees to contribute to its legacy of excellence.