Le Bon Marché Remote Customer Relations Advisor

Paris • France

Saturday, November 1, 2025

Le Bon Marché, a distinguished member of the LVMH group, stands as a beacon of creativity and innovation since 1852. Nestled in the legendary Rive Gauche of Paris, the brand seamlessly blends art with fashion, design with beauty, and gastronomy, cultivating a unique identity that embraces global culture and tradition. As part of its ongoing commitment to excellence, Le Bon Marché continually revitalizes its commercial spaces with groundbreaking projects.

1. Respond to customer inquiries across all channels, including loyalty programs, e-commerce offerings, store hours, and product availability.
2. Manage remote customer requests and needs, including complaints, compensations, disputes, and ongoing cases via phone, email, social media, and mail for both the store and website.
3. Facilitate and engage in social media interactions.
4. Promote store and website services, brands, and benefits to customers.
5. Proactively assist customers to ensure their satisfaction.
6. Conduct outbound call campaigns for event organization.
7. Contribute to activity analysis and service organization.
8. Participate in the onboarding of new team members.

1. First experience in customer service, particularly via telephone.
2. Experience in community management and strong knowledge of social media.
3. Excellent communication skills, both verbal and written.
4. Familiarity with CRM tools such as Salesforce, Desk, or Zendesk is ideal.
5. Strong customer orientation and interpersonal skills.
6. Result-oriented and team player.
7. Diplomatic, dynamic, proactive, and adaptable.
8. Rigorous attention to detail.
9. Fluent in English; proficiency in another language is a plus.

1. Customer service expertise
2. Community management
3. Effective communication
4. Social media proficiency
5. CRM tool proficiency
6. Customer orientation
7. Team collaboration
8. Diplomacy
9. Proactivity
10. Adaptability

Entry-level experience in customer service and community management is required.

The position offers an opportunity to work in a dynamic and diverse environment, with a schedule of five days per week from Monday to Saturday.

Le Bon Marché fosters a culture of inclusivity and diversity, recognizing and valuing all talents. The workplace is characterized by a commitment to creativity, innovation, and excellence, providing a collaborative and supportive environment for professional growth.