Le Bon Marché Remote Customer Relations Advisor

Paris • France

Wednesday, September 10, 2025

Le Bon Marché, a distinguished entity within the LVMH group, is renowned for its unique blend of art, fashion, design, beauty, and gastronomy. As an employer, Le Bon Marché offers a dynamic and innovative environment, fostering creativity and cultural engagement. The company is committed to continuous development and excellence, making it an ideal workplace for those passionate about the luxury retail sector.

1. Respond to customer inquiries across all channels, including loyalty programs, e-commerce offerings, store hours, and product availability.
2. Manage remote customer requests and needs, including complaints, compensations, disputes, and ongoing cases via phone, email, social media, and mail for both the store and website.
3. Oversee and engage in social media interactions.
4. Promote the services, brands, and benefits of both the physical store and the website to customers.
5. Proactively assist customers to ensure satisfaction.
6. Conduct outbound call campaigns for event organization.
7. Contribute to activity analysis and service organization.
8. Participate in the onboarding of new team members.

1. Previous experience in customer service, particularly via telephone.
2. Experience in community management and a strong understanding of social media platforms.
3. Proficiency in communication, both verbal and written.
4. Familiarity with Customer Relationship Management tools such as Salesforce or Zendesk.
5. Excellent interpersonal skills with a customer-oriented approach.
6. Results-driven with strong teamwork capabilities.
7. Diplomatic, dynamic, proactive, and adaptable.
8. Rigorous and detail-oriented.

1. Fluency in English, both written and spoken; proficiency in an additional language is advantageous.
2. Strong communication and interpersonal skills.
3. Proficiency in CRM tools like Salesforce or Zendesk.
4. Ability to work independently and as part of a team.
5. Problem-solving and critical thinking abilities.

Entry-level experience in customer service and community management is required.

The position offers a dynamic work environment with opportunities for professional growth within a prestigious luxury retail group. Employees benefit from a diverse and inclusive workplace culture.

Le Bon Marché fosters a culture of inclusivity and diversity, valuing all talents and encouraging a collaborative and innovative work environment. The company is committed to excellence and continuous improvement, providing employees with opportunities to grow and develop in their careers.