Le Bon Marché Personal Shopper

Le Bon Marché, a distinguished entity within the Distribution Sélective business group, is renowned for its unique blend of art, fashion, design, beauty, and gastronomy. Established in 1852, it has become a legendary destination on the Left Bank of Paris, continuously reinventing its tradition while embracing innovative projects. As part of a prestigious conglomerate, it values diversity and inclusivity, recognizing and recruiting talent from all backgrounds.

1. Significantly enhance sales in the Private Salons and achieve set revenue targets.
2. Maintain constant communication with internal departments, commercial sectors, and luxury boutiques to effectively meet client expectations.
3. Anticipate the needs of privileged clients by actively following store novelties and exclusivities.
4. Propose personalized services tailored to client profiles.
5. Prospect, identify, and develop a high-potential client portfolio through in-store events, Private Salons, and external events.
6. Actively recruit new clients through networking and dynamism to expand the client base and increase appointments.
7. Ensure excellence in customer service in all aspects.
8. Act as an ambassador for the store, providing personalized greetings both in-person and remotely, and enhancing shopping sessions in the Private Salons.
9. Engage with clients to build lasting trust-based relationships.
10. Contribute to the grooming and presentation of the Private Salons.
11. Naturally suggest selections related to Green Bon Marché brands, enhancing the visibility of committed brands to our clientele.
12. Actively manage the client portfolio using Clienteling tools.
13. Conduct active monitoring of Fashion, Parisian Lifestyle, Restaurants, New Concepts, and Culture sectors.
14. Develop internal and external networks to enhance service value.
15. Plan, anticipate, and manage the organization associated with team life and Salons.

1. Confirmed experience of at least 5 years in the Luxury and/or Service industry.
2. Strong product knowledge across various sectors (Fashion, Watchmaking, Jewelry, Accessories) and excellent client understanding (culture, tastes, local and international clientele).
3. Recognized client portfolio with the ability to transition it to our brand.
4. High adaptability, acute service sense, and situational intelligence.
5. Strong entrepreneurial spirit, autonomy, proactivity, and ability to identify novelties and associate them with the client portfolio.
6. Excellent interpersonal skills, diplomacy, team spirit, and client orientation.
7. Fluency in English is required; a third language is an additional asset.

1. Client relationship management
2. Sales acumen
3. Networking
4. Cultural awareness
5. Product expertise
6. Bilingual communication
7. Team collaboration

A minimum of 5 years in the luxury or service industry is required.

Le Bon Marché offers a dynamic work environment that values diversity and inclusivity, providing opportunities for professional growth within a prestigious luxury retail setting.

Le Bon Marché fosters a culture of innovation and tradition, blending creativity with a commitment to exceptional service. It embraces diversity and inclusivity, ensuring a vibrant and supportive workplace.