Le Bon Marché Customer Service Host

La Grande Epicerie de Paris, a prestigious entity under the umbrella of the LVMH group, is a hallmark of luxury and culinary excellence. As a part of Le Bon Marché, it offers a unique and sophisticated shopping experience with over 30,000 high-quality products, attracting discerning clientele from around the world. The company prides itself on its commitment to diversity and inclusion, fostering an environment where all talents are recognized and celebrated.

1. Welcome, inform, advise, and guide customers.
2. Manage telephone and email communications.
3. Prepare customer quotes and order forms, liaising with production labs and departments.
4. Process payments and refunds.
5. Handle customer billing.
6. Prepare delivery notes for shipments.
7. Receive and prepare customer orders from labs and departments.
8. Alert supervisors regarding technical issues or customer disputes.
9. Manage in-store pickups.
10. Provide feedback to supervisors on upcoming services or events.
11. Perform gift wrapping and packaging.
12. Support cashier teams as needed.

1. Previous experience in the food industry is preferred.
2. Strong passion for sales and gastronomy.
3. Fluency in English.

1. Dynamic and proactive approach.
2. Excellent communication skills.
3. Proficiency in Microsoft Office (Word, Excel).
4. Curiosity and eagerness to learn.

Entry-level position suitable for individuals with a passion for customer service and gastronomy.

Opportunity to work in a prestigious luxury environment with a focus on professional growth and development.

La Grande Epicerie de Paris fosters a culture of passion for gastronomy, creativity, and excellence in customer service. The workplace is dynamic, encouraging employees to share their love for fine food and exceptional service with customers. The company values diversity and inclusivity, ensuring a welcoming environment for all.