Le Bon Marché Customer Service Host
La Grande Epicerie de Paris, a subsidiary of Le Bon Marché and part of the prestigious LVMH group, stands as a beacon of culinary excellence and luxury retail. Established in 1923, it offers an unparalleled selection of over 30,000 high-quality products within a sophisticated environment. As an employer, it nurtures a team of nearly 600 individuals united by a shared passion for gastronomy and exceptional customer service.
- Welcome, inform, advise, and guide customers.
- Manage telephone calls and emails.
- Prepare customer quotes and order forms, and communicate with production laboratories and departments.
- Handle payments and refunds.
- Perform customer billing.
- Prepare delivery notes for shipments.
- Receive and prepare customer orders from laboratories and departments.
- Alert management in case of technical issues or customer disputes.
- Manage in-store pickups.
- Provide feedback to management regarding upcoming services or events.
- Perform gift wrapping and packaging.
- Support cashier teams as needed.
- Previous experience in the food industry is preferred.
- Strong interest in sales and gastronomy.
- Passion for delivering unique shopping experiences.
- Dynamic, reactive, and curious nature.
- Proficient in Microsoft Office tools (Word, Excel).
- Ability to communicate effectively in English.
Entry-level position, ideal for candidates with initial experience in the food sector.
The position offers a full-time contract with opportunities to work in a dynamic and diverse environment, fostering career growth within the LVMH group.
La Grande Epicerie de Paris prides itself on a culture of diversity and inclusion, recognizing and valuing all talents. The workplace is driven by a collective enthusiasm for gastronomy and a commitment to providing exceptional customer experiences.
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