Le Bon Marché Customer Relations Advisor - Remote Channels

Le Bon Marché, established in 1852, is a prestigious department store located on the Left Bank of Paris, renowned for its unique blend of art, fashion, design, beauty, and gastronomy. As part of the LVMH Group, Le Bon Marché is committed to innovation and excellence, continually enhancing its commercial spaces and offering a distinctive shopping experience. The company values diversity and inclusivity, recognizing and recruiting talent from all backgrounds.

1. Respond to customer inquiries across all channels, including loyalty programs, e-commerce offerings, store hours, and product availability.
2. Manage remote customer requests and needs, including complaints, compensations, disputes, and ongoing cases via phone, email, social media, and mail for both the store and website.
3. Oversee and engage in social media interactions.
4. Promote the services, brands, and benefits of the physical store and website to customers.
5. Proactively assist customers to ensure satisfaction.
6. Conduct outbound call campaigns for event organization.
7. Contribute to activity analysis and service organization.
8. Participate in the onboarding of new team members.

1. Previous experience in customer service, particularly via telephone.
2. Experience in community management or social media.
3. Proficiency in communication, both verbal and written.
4. Familiarity with CRM tools such as Salesforce or Zendesk is preferred.
5. Strong customer orientation and contact skills.
6. Result-oriented with a team spirit.
7. Demonstrates diplomacy, dynamism, proactivity, and adaptability.
8. Rigorous and detail-oriented.

1. Excellent communication skills in both spoken and written English.
2. Proficiency in another language is advantageous.
3. Strong interpersonal skills.
4. Ability to work independently and as part of a team.
5. Problem-solving skills.
6. Adaptability to a fast-paced environment.

Entry-level experience in customer service and community management is required.

Employees enjoy a dynamic work environment with opportunities for professional growth and development. The position offers a hybrid working mode with a five-day work week, including some Saturdays.

Le Bon Marché fosters a culture of creativity, innovation, and inclusivity. As part of the LVMH Group, the company is dedicated to nurturing talent and providing a supportive environment that values diversity and encourages professional growth.