Le Bon Marché Customer Relations Advisor - Remote Channels

Le Bon Marché, a historic and prestigious department store established in 1852, is renowned for its unique blend of art, fashion, design, beauty, and gastronomy. As part of the LVMH Group, it upholds a tradition of innovation and cultural openness, continuously redefining its exceptional character through avant-garde projects. The brand is committed to diversity and inclusivity, recognizing and valuing all talents.

1. Respond to customer inquiries across all channels, including loyalty programs, e-commerce offerings, store hours, and product availability.
2. Manage remote customer requests and issues, such as complaints, compensations, disputes, and ongoing cases, through phone, email, social media, and mail for both the store and website.
3. Oversee and engage in social media interactions.
4. Promote the services, brands, and benefits of the physical store and website to customers.
5. Proactively assist customers to ensure their satisfaction.
6. Conduct outbound call campaigns for event organization.
7. Contribute to activity analysis and service organization.
8. Participate in the onboarding of new team members.

1. Previous experience in customer service and reception, particularly via telephone.
2. Experience in community management and familiarity with social media platforms.
3. Proficiency in communication, both verbal and written.
4. Comfortable with Customer Relationship Management tools such as Salesforce or Zendesk.
5. Excellent interpersonal skills with a customer-oriented approach.
6. Result-driven and team-oriented.
7. Diplomatic, dynamic, proactive, and adaptable.
8. Rigorous and detail-oriented.

1. Fluency in English, both written and spoken; proficiency in an additional language is advantageous.
2. Strong communication and interpersonal skills.
3. Proficiency in CRM tools like Salesforce or Zendesk.
4. Social media management skills.

Entry-level experience in customer service and community management is required.

The position offers a hybrid working mode with a five-day workweek, including occasional Saturdays. The company values diversity and inclusivity, providing a supportive environment for all talents.

Le Bon Marché fosters a culture of creativity and innovation, deeply rooted in its rich history and commitment to cultural diversity. As part of the LVMH Group, it offers a dynamic and inclusive workplace that encourages professional growth and collaboration.