Le Bon Marché Customer Relations Advisor - Remote Channels

Paris • France

Wednesday, August 13, 2025

Le Bon Marché, a distinguished entity within the luxury retail landscape, is renowned for its unique blend of art, fashion, design, beauty, and gastronomy. As part of the LVMH Group, it upholds a tradition of excellence and innovation, consistently redefining the shopping experience on the legendary Left Bank of Paris. The brand is committed to fostering a diverse and inclusive workplace, recognizing and valuing all talents.

1. Respond to customer inquiries across all channels, including loyalty programs, e-commerce offerings, store hours, and product availability.
2. Manage remote customer requests and needs, including complaints, compensations, disputes, and ongoing cases via phone, email, social media, and mail for both the store and website.
3. Oversee and engage in social media interactions.
4. Promote store and website services, brands, and benefits to customers.
5. Proactively assist customers to ensure satisfaction.
6. Conduct outbound call campaigns for event organization.
7. Contribute to activity analysis and service organization.
8. Participate in the onboarding of new team members.

1. Previous experience in customer service, particularly via phone.
2. Experience in community management and a strong understanding of social media platforms.

1. Excellent verbal and written communication skills.
2. Proficiency in using Customer Relationship Management tools such as Salesforce or Zendesk.
3. Strong customer orientation and interpersonal skills.
4. Result-oriented with a team-working mindset.
5. Diplomatic, dynamic, proactive, and adaptable.
6. Rigorous and detail-oriented.
7. Proficiency in English, both written and spoken; additional languages are advantageous.

Entry-level experience in customer service and community management.

The position offers a hybrid working mode with a five-day workweek, including potential Saturday shifts. The company is committed to diversity and inclusion, providing equal opportunities for all talents.

Le Bon Marché fosters a culture of creativity, innovation, and inclusivity. As part of the LVMH Group, it values diversity and is dedicated to creating an environment where all employees can thrive and contribute to the brand's legacy of excellence.