Le Bon Marché Customer Relations Advisor - Remote Channels
Le Bon Marché, a distinguished entity within the LVMH Group, epitomizes the fusion of art, fashion, design, beauty, and gastronomy. Rooted in a legacy since 1852, it remains a beacon of creativity on the Left Bank of Paris. As part of the LVMH conglomerate, Le Bon Marché benefits from a vast network of luxury brands, offering employees unparalleled opportunities for growth and development within the luxury retail sector.
- Respond to customer inquiries across all channels, including loyalty programs, e-commerce offerings, store hours, and product availability.
- Manage remote customer requests and needs, such as complaints, compensations, disputes, and ongoing cases via phone, email, social media, and mail for both the store and website.
- Oversee and engage in social media interactions.
- Promote store and website services, brands, and benefits to customers.
- Proactively assist customers to ensure satisfaction.
- Conduct outbound call campaigns for event organization.
- Contribute to activity analysis and service organization.
- Participate in the onboarding of new team members.
- Previous experience in customer service, particularly via telephone.
- Experience in community management and social media proficiency.
- Proficiency in communication, both verbal and written.
- Familiarity with CRM tools like Salesforce or Zendesk is preferred.
- Strong customer orientation and excellent interpersonal skills.
- Results-driven with a team-oriented mindset.
- Diplomatic, dynamic, proactive, and adaptable.
- Rigorous and detail-oriented.
- Excellent communication skills in both verbal and written forms.
- Proficiency in English; additional language skills are advantageous.
- Strong interpersonal and customer service skills.
- Familiarity with CRM systems such as Salesforce or Zendesk.
- Social media management skills.
- Ability to work independently and as part of a team.
- Problem-solving and analytical skills.
Entry-level experience in customer service and community management is required.
Le Bon Marché offers a dynamic work environment with opportunities for professional growth and development within the LVMH Group. Employees benefit from a diverse and inclusive workplace culture.
Le Bon Marché fosters a culture of creativity, innovation, and inclusivity, reflecting its commitment to diversity and excellence. As part of the LVMH Group, it provides a collaborative and supportive environment that encourages professional growth and cultural enrichment.
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