Le Bon Marché Customer Relations Advisor - Remote Channels

Paris • France

Tuesday, June 17, 2025

Le Bon Marché, a distinguished entity within the LVMH conglomerate, has been a beacon of creative vitality on Paris's Left Bank since 1852. Renowned for its unique blend of art, fashion, design, beauty, and gastronomy, the store maintains a singular identity characterized by cultural openness and a tradition of continuous innovation. As part of its ongoing commitment to excellence, Le Bon Marché is currently seeking to expand its team with dynamic professionals who share its passion for exceptional service and innovative projects.

1. Respond to customer inquiries across all channels, including loyalty programs, e-commerce offerings, store hours, and product availability.
2. Manage remote customer requests and needs, including complaints, compensations, disputes, and ongoing cases via phone, email, social media, and mail for both the store and website.
3. Oversee and engage in social media interactions.
4. Promote the services, brands, and benefits of the physical store and website to customers.
5. Proactively assist customers to ensure satisfaction.
6. Conduct outbound call campaigns for event organization.
7. Contribute to activity analysis and service organization.
8. Participate in the onboarding of new team members.

1. Previous experience in customer service, particularly via telephone.
2. Experience in community management with a strong understanding of social media.
3. Excellent verbal and written communication skills.
4. Familiarity with CRM tools such as Salesforce or Zendesk is preferred.
5. Strong customer orientation and interpersonal skills.
6. Results-driven with a team-oriented approach.
7. Diplomatic, dynamic, proactive, and adaptable.
8. Rigorous attention to detail.

1. Bilingual proficiency in English and French, both written and spoken. Additional languages are advantageous.
2. Strong communication and interpersonal skills.
3. Proficiency in CRM software.
4. Social media management skills.
5. Ability to work independently and as part of a team.

Entry-level experience in customer service and community management.

Le Bon Marché offers a dynamic work environment with opportunities for professional growth and development. Employees benefit from a collaborative atmosphere and the chance to work within a prestigious luxury retail group.

Le Bon Marché fosters a culture of diversity and inclusivity, recognizing and valuing all talents. The workplace is characterized by a commitment to excellence, innovation, and a passion for delivering exceptional customer experiences.