Le Bon Marché Customer Relations Advisor

Le Bon Marché, a distinguished entity within the LVMH conglomerate, is renowned for its unique blend of art, fashion, design, beauty, and gastronomy. With a legacy dating back to 1852, the brand continues to innovate and uphold its exceptional character through ongoing commercial space renovations and groundbreaking projects. As an employer, Le Bon Marché is committed to diversity and inclusivity, recognizing and valuing all talents.

1. Serve as an ambassador for Le Bon Marché's services, welcoming each client as a guest and offering personalized experiences.
2. Provide comprehensive information and promote the development of all services, including the 24 Sèvres loyalty card.
3. Welcome and guide clients within the store, ensuring a seamless customer journey.
4. Collect and resolve customer complaints, ensuring satisfaction and loyalty.

1. Previous experience in customer service within a high-end environment.

1. Excellent interpersonal and communication skills.
2. Strong service orientation and ability to work in a luxury setting.
3. Enthusiastic, dynamic, and proactive with the ability to work effectively in a team.
4. Fluent in English; proficiency in a third language is advantageous.
5. Availability to work on Saturdays and potentially some Sundays.

Entry-level experience in customer service, particularly in luxury or high-end retail.

Full-time positions available with flexible scheduling options, including a 4-day work week with 3 days off. The company values diversity and inclusivity, offering a supportive work environment.

Le Bon Marché fosters a culture of creativity and innovation, deeply rooted in its rich history. The workplace is characterized by an openness to the world, a passion for culture, and a commitment to continually revisiting tradition. The company values diversity and inclusivity, creating an environment where all talents are recognized and celebrated.