Le Bon Marché Customer Relations Advisor

Paris • France

Wednesday, November 26, 2025

Le Bon Marché, a distinguished entity within the luxury retail sector, is renowned for its unique blend of art, fashion, design, beauty, and gastronomy. As part of the LVMH Group, it upholds a tradition of innovation and cultural openness, continually redefining its exceptional character through pioneering projects. The company is committed to diversity and inclusivity, recognizing and valuing all talents.

1. Serve as an ambassador for Le Bon Marché's services, welcoming each client as a guest.
2. Provide personalized shopping experiences based on clients' preferences and current store offerings.
3. Collaborate with Customer Relations Managers to ensure seamless client interactions.
4. Promote and develop the store's services, including the 24 Sèvres loyalty card.
5. Greet and guide clients within the store environment.
6. Collect and resolve customer complaints efficiently.

1. Previous experience in customer service within a high-end environment.
2. Fluency in English; proficiency in an additional language is advantageous.
3. Availability to work on Saturdays and potentially some Sundays.

1. Exceptional interpersonal and communication skills.
2. Strong service orientation in a luxury setting.
3. Enthusiastic, dynamic, and proactive with the ability to work collaboratively.
4. Adaptability and quick problem-solving abilities.

Entry-level experience in customer service for a discerning clientele is required.

Full-time permanent positions with flexible scheduling options, including the possibility of a four-day work week. Commitment to diversity and inclusion in the workplace.

Le Bon Marché fosters a culture of creativity and innovation, deeply rooted in its heritage of blending art with commerce. The workplace is characterized by a commitment to diversity, inclusivity, and the continuous development of its employees' talents.