Le Bon Marché Customer Relations Advisor

Paris • France

Tuesday, November 18, 2025

Le Bon Marché, a distinguished entity within the LVMH conglomerate, has been a beacon of creativity and luxury since 1852. Renowned for its unique blend of art, fashion, design, beauty, and gastronomy, it continues to innovate and expand its exceptional retail spaces, maintaining its legendary status on the Left Bank of Paris.

1. Respond to customer inquiries across all channels, including loyalty programs, e-commerce offerings, store hours, and product availability.
2. Manage remote customer requests and needs, including complaints, compensations, disputes, and ongoing cases via phone, email, social media, and mail for both the store and website.
3. Engage and manage interactions on social media platforms.
4. Promote the services, brands, and advantages of the physical store and website to customers.
5. Proactively assist customers to ensure satisfaction.
6. Conduct outbound call campaigns for event organization.
7. Contribute to activity analysis and service organization.
8. Participate in the onboarding of new team members.

1. First experience in customer service, particularly via telephone.
2. Experience in community management with a strong knowledge of social media.
3. Excellent communication skills, both verbal and written.
4. Familiarity with Customer Relationship Management tools such as Salesforce, Desk, or Zendesk is ideal.
5. Fluency in English is required; proficiency in another language is a plus.

1. Strong customer orientation and excellent interpersonal skills.
2. Result-oriented with a team-working spirit.
3. Diplomatic, dynamic, proactive, and adaptable.
4. Rigorous and detail-oriented.

Entry-level position requiring initial experience in customer service and community management.

The position offers a dynamic work environment with opportunities to engage in diverse customer service activities and collaborate with a renowned luxury brand.

Le Bon Marché fosters a culture of diversity and inclusion, recognizing and valuing all talents. The work environment is collaborative, innovative, and dedicated to excellence in customer service.