Le Bon Marché Customer Relations Advisor

Paris • France

Wednesday, August 6, 2025

Le Bon Marché, a distinguished entity within the LVMH conglomerate, epitomizes the quintessence of luxury retailing. Established in 1852, it has become a beacon of creativity and culture on the Left Bank of Paris, seamlessly blending art, fashion, design, beauty, and gastronomy. The brand is renowned for its innovative projects and commitment to exceptional customer experiences.

1. Serve as an ambassador for Le Bon Marché's services, ensuring each customer is welcomed as a guest.
2. Offer personalized guidance and recommendations based on customers' interests and the latest store offerings.
3. Facilitate customer orientation and navigation within the store.
4. Promote and develop the store's services, including the 24 Sèvres loyalty card.
5. Address and resolve customer complaints efficiently.

1. Previous experience in customer service or a similar role.
2. Fluency in English; proficiency in a third language is advantageous.
3. Availability to work on Saturdays and select Sundays.

1. Exceptional interpersonal and communication skills.
2. Strong service orientation in a high-end retail environment.
3. Enthusiasm, dynamism, and initiative.
4. Ability to work effectively as part of a team.
5. Problem-solving capabilities.

Entry-level experience in customer service or hospitality is required.

Full-time positions with a 35-hour workweek spread over four days, offering three days of rest each week. The company values diversity and inclusivity, recognizing and recruiting talent from all backgrounds.

Le Bon Marché fosters a culture of openness, creativity, and continuous innovation. The workplace is characterized by a commitment to diversity and inclusion, ensuring a dynamic and supportive environment for all employees.