Le Bon Marché Customer Relations Advisor

Paris • France

Tuesday, May 27, 2025

Le Bon Marché, a distinguished entity within the LVMH conglomerate, embodies the essence of luxury retail with its storied history dating back to 1852. Situated in the iconic Rive Gauche of Paris, the brand seamlessly integrates art, fashion, design, beauty, and gastronomy, offering a unique cultural experience. As an employer, Le Bon Marché is committed to diversity and inclusion, recognizing and nurturing talent from all backgrounds.

1. Serve as an ambassador for Le Bon Marché's services, welcoming each client as a valued guest.
2. Provide personalized guidance and orientation to clients within the store.
3. Promote and develop the full range of services offered, including the 24 Sèvres loyalty card.
4. Address and resolve customer complaints efficiently.

1. Previous experience in customer service or hospitality.
2. Excellent interpersonal skills with a strong sense of service in a high-end environment.

1. Fluency in English; proficiency in a third language is advantageous.
2. Enthusiastic, dynamic, and proactive with the ability to work effectively in a team.
3. Adaptability and responsiveness to customer needs.

A minimum of initial experience in customer-facing roles, preferably in luxury retail or hospitality.

Full-time permanent position with a 35-hour workweek spread over four days, offering three consecutive days off.

Le Bon Marché fosters a culture of innovation and excellence, deeply rooted in its tradition of creativity and openness to the world. The work environment is dynamic, with a focus on collaboration and continuous improvement, reflecting the brand's commitment to exceptional service and customer satisfaction.