Le Bon Marché Customer Relations Advisor

Paris • France

Monday, April 7, 2025

Le Bon Marché, a distinguished entity within the LVMH Group, stands as a beacon of creativity and innovation on Paris's Left Bank since 1852. The store seamlessly blends art with fashion, design with beauty, and gastronomy, cultivating a unique identity that embraces cultural openness and a tradition of constant reinvention. As part of LVMH, Le Bon Marché benefits from the conglomerate's global prestige and commitment to excellence.

1. Serve as an ambassador of Le Bon Marché's services, welcoming each client as a valued guest.
2. Provide personalized client experiences by suggesting tailored store journeys.
3. Act as a liaison for customer inquiries, offering guidance and service within the store.
4. Promote and develop the store's services, including the 24 Sèvres loyalty card.
5. Address and resolve customer complaints efficiently.

1. Previous experience in a customer-facing role.

1. Exceptional interpersonal skills and a strong sense of service in a high-end environment.
2. Enthusiastic and dynamic with a proactive mindset.
3. Ability to work effectively in a team setting.
4. Fluent in English; proficiency in a third language is advantageous.

Entry-level experience in customer service is required.

Full-time permanent position with a 35-hour workweek, distributed over four working days and three days off per week. Opportunities for career advancement within a diverse and inclusive workplace.

Le Bon Marché fosters a culture of diversity and inclusivity, valuing all talents. The workplace is dynamic, with a focus on innovation and maintaining a high standard of customer service. Employees are encouraged to take initiative and contribute to the store's unique atmosphere.