Le Bon Marché Customer Relations Advisor

Paris • France

Sunday, February 9, 2025

Le Bon Marché, a prestigious department store established in 1852, is renowned for its creative vitality and unique identity, blending art with fashion, design, beauty, and gastronomy. As part of the LVMH Group, Le Bon Marché offers an exceptional work environment that values innovation and cultural engagement.

1. Serve as an ambassador for Le Bon Marché's services, welcoming each client as a valued guest.
2. Provide personalized guidance and orientation to clients within the store.
3. Promote and develop the store's services, including the 24 Sèvres loyalty card.
4. Address and resolve customer complaints efficiently.

1. Previous experience in customer service or hospitality.
2. Fluency in English; proficiency in a third language is advantageous.
3. Availability to work on Saturdays and some Sundays.

1. Exceptional interpersonal and communication skills.
2. Strong sense of service in a luxury environment.
3. Enthusiastic, dynamic, and proactive team player.
4. Ability to adapt and respond promptly to customer needs.

Entry-level experience in customer service or a related field is required.

Full-time position with a 35-hour workweek, distributed over four days with three days off per week. Le Bon Marché is committed to diversity and inclusion, recognizing and valuing all talents.

Le Bon Marché fosters a culture of creativity and innovation, deeply rooted in its rich history and commitment to cultural engagement. The workplace is inclusive, valuing diversity and encouraging a collaborative and dynamic environment.