Le Bon Marché Customer Relations Advisor

Paris • France

Wednesday, January 8, 2025

Le Bon Marché, a distinguished entity under the LVMH conglomerate, epitomizes the fusion of art, fashion, design, beauty, and gastronomy. Since its inception in 1852, it has been a beacon of creative vitality on the legendary Rive Gauche, continually reinventing its tradition through innovative projects and exceptional commercial spaces.

1. Serve as an ambassador for Le Bon Marché's services, welcoming each client as a valued guest.
2. Provide personalized shopping experiences based on clients' preferences and current store offerings.
3. Support customer relations managers in greeting, guiding, and assisting clients within the store.
4. Promote and develop the store's services, including the 24 Sèvres loyalty card.
5. Address and resolve customer complaints efficiently.

1. Previous experience in a customer service or hospitality role.

1. Exceptional interpersonal and communication skills.
2. Strong service orientation in a luxury environment.
3. Fluency in English; proficiency in a third language is advantageous.
4. Ability to work collaboratively in a team setting.
5. Proactive and dynamic with a strong sense of initiative.

Entry-level experience in customer service or hospitality is required.

Full-time position with a 35-hour workweek spread over four days, offering three days of rest per week. Opportunities for personal and professional growth within a diverse and inclusive workplace.

Le Bon Marché fosters a culture of innovation, diversity, and inclusivity, encouraging all talents to thrive in a dynamic and luxurious retail environment. The company values creativity and collaboration, providing a platform for employees to grow and excel.