Le Bon Marché Concierge
Le Bon Marché, a distinguished entity within the LVMH group, offers an unparalleled shopping experience in the heart of Paris. As part of the world's leading luxury goods conglomerate, it provides employees with a unique opportunity to work in a prestigious environment that values innovation, creativity, and excellence.
- Provide comprehensive assistance to clients, addressing inquiries, recommendations, and resolving issues.
- Coordinate with tour operators and guides to optimize customer flow and enhance the client experience.
- Deliver concierge services including transportation arrangements, product delivery, and reservation management.
- Update and inform clients about store services, events, and activities.
- Issue purchase cards and ensure accurate client data registration.
- Support Personal Shoppers by issuing privilege discount cards to eligible clients.
- Follow up on client requests, including complaints and repairs.
- Possess extensive knowledge of Parisian activities to meet client expectations.
- Maintain relationships with major Parisian organizations to address client needs.
- Coordinate with the Marketing team for guided tour scheduling and programming.
- Maintain professional relationships with tour operators, guides, and drivers.
- Assist Personal Shoppers in coordinating private visits, receptions, and ad-hoc client services.
- Participate in organizing and supporting promotional and public relations activities in the store.
- Secondary education diploma or equivalent, preferably in hospitality or service industry.
- Experience in similar roles or luxury hospitality is required.
- Proficiency in basic computer skills.
- Fluency in English is essential; additional languages are advantageous.
- Proactive, agile, and resourceful.
- Team-oriented with professional appearance and communication.
- Excellent problem-solving skills.
- Strong interpersonal skills and ability to work with diverse individuals.
- Ability to engage effectively with clients.
A minimum of 3 years of experience in similar roles or luxury hospitality is required.
Secondary education diploma or equivalent, preferably in hospitality or service industry.
Employees benefit from working in a prestigious luxury environment with opportunities for professional growth and development.
Le Bon Marché fosters a culture of excellence, innovation, and creativity, providing a dynamic and prestigious environment for employees to thrive. The company values teamwork, professional development, and a commitment to delivering exceptional customer experiences.
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