Le Bon Marché Client Relations Advisor

Paris • France

Thursday, May 22, 2025

Le Bon Marché, a distinguished name in luxury retail since 1852, is part of the Selective Distribution division. Known for its unique blend of art, fashion, design, beauty, and gastronomy, the store embodies an ever-evolving tradition and a global cultural perspective. As an employer, Le Bon Marché is committed to diversity and inclusivity, recognizing and valuing all talents.

1. Serve as an ambassador for Le Bon Marché's services, welcoming each client as a guest.
2. Offer personalized shopping experiences by suggesting tailored store journeys.
3. Provide comprehensive information and promote the store's services, including the 24 Sèvres loyalty card.
4. Welcome and guide clients within the store environment.
5. Collect and address customer complaints effectively.

1. Previous experience in a customer-facing role.
2. Fluency in English; proficiency in a third language is advantageous.
3. Availability to work on Saturdays and some Sundays.

1. Exceptional interpersonal skills with a strong service orientation.
2. Enthusiastic, dynamic, and proactive with the ability to work collaboratively.
3. Ability to remain composed and responsive in a fast-paced environment.

Entry-level experience in customer service, preferably in a luxury or high-end environment.

Full-time positions available with a 35-hour workweek, distributed over four working days with three days off. Opportunities to work in a diverse and inclusive environment.

Le Bon Marché fosters a culture of innovation and excellence, continuously reinventing its commercial spaces to maintain its exceptional character. The workplace values creativity, cultural appreciation, and a commitment to providing outstanding service.