Le Bon Marché Client Relations Advisor - Exceptional Lists

Paris • France

Monday, March 3, 2025

Le Bon Marché, a distinguished member of the LVMH Group, is a hallmark of luxury retail, renowned for its unique blend of art, fashion, design, beauty, and gastronomy. Established in 1852, the brand has consistently epitomized the creative vibrancy of Paris's Left Bank, continuously evolving its exceptional character through innovative projects and a commitment to cultural openness and tradition.

1. Welcome and inform clients with the utmost professionalism and courtesy.
2. Assist clients in creating wedding, birth, gift, and home decor lists.
3. Open lists, record donations, and process orders.
4. Ensure meticulous follow-up on client files and manage deliveries.
5. Promote the Interior Design Advisory service to clients.
6. Present and expand service offerings to clients.
7. Promote and manage the 24 Sèvres program, including card openings and follow-ups.

1. Minimum of 3 years of experience in a high-end customer service environment.

1. Exceptional interpersonal and communication skills.
2. Strong service orientation in a luxury setting.
3. Fluency in English; proficiency in a third language is advantageous.
4. Ability to work collaboratively within a team.
5. Proactive and dynamic with a strong sense of initiative.
6. Availability to work on Saturdays and select Sundays.

Candidates must have at least 3 years of experience in high-end customer service or a related field.

The position offers a full-time contract with a 35-hour workweek spread over four working days, providing three days of rest per week.

Le Bon Marché fosters a culture of diversity and inclusivity, recognizing and valuing all talents. The workplace is characterized by a dynamic and innovative environment, where creativity and tradition are harmoniously intertwined.