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Le Bon Marché Application Manager
Le Bon Marché, a prestigious entity within the selective distribution sector, is renowned for its commitment to diversity and inclusion. As part of the larger LVMH group, the company offers a dynamic and innovative environment, fostering the growth and recognition of talent across its various luxury retail operations.
- Identify and analyze the need for application improvements or address malfunctions, coordinating with users and project managers.
- Plan and oversee the implementation of solutions, organizing testing phases with business units.
- Document and deliver solutions to users, providing training as necessary.
- Maintain regular communication with stakeholders regarding project progress.
- Manage the relationship with the Service Desk, ensuring service levels are maintained and improved.
- Conduct regular follow-ups with the Service Desk team and develop procedures for handling requests and incidents.
- Provide Level 2 support to users, analyzing and addressing application anomalies.
- Communicate anomalies to software vendors and propose solutions for recurring issues.
- Degree in Computer Science or related field.
- Initial experience in a similar role.
- Proficiency in data flow management tools and anomaly management systems such as JIRA or BUGNET.
- Familiarity with JavaScript, Web Services, HTML5 in UNIX/ORACLE environments.
- Knowledge of GOLD software and SQL is advantageous.
- Strong organizational and communication skills.
Entry-level experience in a similar position is required.
Bachelor's degree in Computer Science or related field.
Le Bon Marché offers a hybrid working model, promoting a balance between professional and personal life.
The company culture at Le Bon Marché is deeply rooted in the values of diversity and inclusion, encouraging a vibrant and collaborative workplace where all talents are recognized and nurtured.
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